Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 12/17/2020

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at East Wisconsin Comprehensive Treatment Centers to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at East Wisconsin Comprehensive Treatment Centers.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


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24/7 Appointment Scheduling

At East Wisconsin Comprehensive Treatment Centers, we understand that the process of starting treatment can oftentimes be one that can be intimidating and time-consuming.

However, in choosing our center to embark on the journey towards overcoming an opioid addiction, we put forth a great deal of effort to ensure that our admissions process is both streamlined and efficient. Our helpful admissions staff can speak with you to talk about initiating medication-assisted treatment at East Wisconsin and are happy to answer any and all questions that you may have about our high quality programming.

When you contact our center to inquire about services, you will be informed of our pre-admissions criteria, of which must be met in order to receive medication-assisted treatment with us. It is important that you are aware of the following criteria so that we can guide you along the process of admissions promptly:

  • You must be aged 18 or older.
  • You must be opioid dependent for at least 1 year.
  • Per state law, you must live within 50 miles of our center in order to receive treatment.

In meeting our pre-admissions criteria, you can then advance to the next step of admissions. Upon confirming your eligibility for treatment, our staff will schedule an intake with you. Once this date and time are set, you will need to gather the following and bring them with you on the day of your assessment:

  • Valid photo identification in the form of a passport, driver’s license, or state ID card
  • The full amount of your intake fee (even if you intend to pay for treatment with insurance)
  • Documentation from other detox program or addiction services provider if transferring to our center

Additionally, the following are important things to keep in mind for when you report to your intake assessment:

  • You must report to our center on the day of your intake in a state of withdrawal.
  • If you are pregnant, do not come to your intake appointment in a state of withdrawal.
  • You must be prepared to provide a urine sample for drug testing.
  • If you are pregnant, you must show proof of consent from your OB/GYN.

Please allow 3 to 4 hours to complete your intake with our staff. During this window of time, the following will occur:

  • Show proof of ID
  • Complete a physical with one of our doctors, which includes a drug screen, TB test, and a pregnancy test (for female patients only)
  • Complete all required intake paperwork and sign a release of information form (if necessary)
  • Provide our staff with documentation detailing prior detox or substance abuse services (these documents can be faxed to our center as well)
  • Pay intake fee

It is important to also keep in mind that all patients do not receive medication on their very first day of treatment. This decision is made on a case-by-case basis by one of our expertly trained physicians. However, once your intake is complete, our staff will discuss your treatment plan with you, and you will likely be aware of when your medication regimen will commence.

If you or a loved one would like to learn more about our admissions process, the medication-assisted treatment we provide, or how we can help you or someone you care about finally defeat an addiction to opioids, do not hesitate to call us today. At East Wisconsin Comprehensive Treatment Centers, we want to give you the tools needed to live the drug-free and healthy life that is deserving of all people.